At phark, your privacy is not a checkbox — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what data we collect, why we collect it, and how we keep it safe for every Filipino player on our platform.
Six principles that guide how phark handles your personal information every single day.
Every connection to phark is secured with industry-standard 256-bit SSL encryption. Your login credentials, payment details, and personal data are transmitted over an encrypted channel at all times.
phark will never sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your phark experience.
You have the right to request a copy of all personal data phark holds about you at any time. Submit a data access request to our support team and we will respond within the timeframe required by Philippine law.
Subject to our legal and regulatory obligations — including anti-money laundering record-keeping requirements — you may request the deletion of your personal data from phark's systems.
phark processes personal data in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations issued by the National Privacy Commission.
In the unlikely event of a data breach that affects your personal information, phark will notify affected players and the National Privacy Commission within the timeframes mandated by Philippine law.
phark ("phark," "we," "us," or "our") operates the online casino and sports betting platform accessible at phark.app (the "Platform"). We are committed to protecting the privacy and personal data of every player who uses our services, particularly Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.
This Privacy Policy ("Policy") describes how phark collects, uses, stores, shares, and protects personal information in connection with your use of the Platform. It also explains the rights you have over your personal data and how you can exercise those rights.
By registering for a phark account, accessing the Platform, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the phark Platform.
This Policy should be read alongside phark's Terms & Conditions and Responsible Gaming Policy.
phark is the data controller responsible for the personal data collected through the Platform. As data controller, phark determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "DPA") and its Implementing Rules and Regulations.
phark has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection laws. Contact details for the DPO are provided in Section 15 of this Policy.
phark collects the following categories of personal data in connection with your use of the Platform:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, age verification, KYC compliance |
| Contact Data | Email address, Philippine mobile number, residential address | Account communications, support, verification |
| Financial Data | GCash number, PayMaya account, BPI/BDO/Metrobank account details, transaction history | Deposits, withdrawals, fraud prevention, AML compliance |
| Gaming Data | Bet history, game preferences, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type, operating system, cookies | Security, fraud detection, platform optimisation |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
phark collects personal data through the following means:
phark uses your personal data for the following purposes:
phark processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
phark does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on phark's behalf are bound by contractual data processing agreements that require them to maintain the confidentiality and security of your data and to process it only in accordance with phark's instructions.
phark uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit phark.app. We use the following types of cookies:
You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phark Platform. phark does not use cookies to serve third-party advertising.
phark retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements.
In particular, phark is required under Philippine AML regulations to retain transaction records and identity verification documents for a minimum of five (5) years from the date of the transaction or the closure of your account, whichever is later. Gaming records may be retained for a minimum of three (3) years for dispute resolution purposes.
Where phark no longer has a lawful basis to retain your personal data, it will be securely deleted or anonymised in accordance with phark's data retention schedule.
phark implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
While phark takes all reasonable steps to protect your data, no internet transmission or electronic storage system is completely secure. You are responsible for maintaining the confidentiality of your phark account credentials.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phark:
To exercise any of these rights, please contact phark's Data Protection Officer using the details in Section 15. phark will respond to all valid requests within the timeframes required by Philippine law.
The phark Platform is strictly intended for adults aged 21 years and older in accordance with Philippine law applicable to casino-style gambling. phark does not knowingly collect personal data from individuals under the age of 21.
If phark becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with phark's underage gambling policy.
If you believe a minor has registered on the phark Platform, please contact our support team immediately.
phark primarily processes personal data within the Philippines. Where it is necessary to transfer personal data to service providers or partners located outside the Philippines — for example, cloud infrastructure providers — phark ensures that such transfers are subject to appropriate safeguards in accordance with the Philippine Data Privacy Act and NPC guidelines.
These safeguards may include contractual clauses approved by the NPC, adequacy decisions, or other legally recognised transfer mechanisms. phark will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a valid legal basis.
phark reserves the right to update or amend this Privacy Policy at any time. Where changes are material, phark will notify registered players via email or an in-Platform notification prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Your continued use of the phark Platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how phark protects your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact phark's Data Protection Officer:
Data Protection Officer — phark
Email: [email protected]
Please note: this email address is for informational display only. Copy it manually — it is not a clickable link.
phark aims to respond to all data protection enquiries within fifteen (15) business days. If you are not satisfied with phark's response, you have the right to escalate your complaint to the Philippine National Privacy Commission.
Now that you know how phark safeguards your personal data, enjoy the Philippines' most trusted online casino experience — slots, live games, sports betting, and instant GCash payouts. Must be 21 years or older.
21+ only · Play Responsibly · Data Protected Under PH Law